Training
Direct EDJE provides a one-day, on-site pre-implementation orientation and a three-day, on-site training session with each fulfillment center installation.
Additional Training Resources:
- EDJE +, a system resource library
- On-line training documentation
- User's Summit, an annual forum for users to meet other users and the developers to discuss relevant topics and new features
- Release Note Library highlighting the features and update in each release
- Periodic white papers, newsletters and case studies
Support
Direct EDJE philosophy on support: Support after the sale is critical and we at Direct EDJE pride ourselves on the personalized support we offer to each and every client. Our clients enjoy direct contact with our developers who are there to assist with the implementation of Direct Response™ and answer any questions. Our support staff is on-call and available via an 800# or email. Often times our clients refer their customers to us for support, guidance, and consultation. Additionally, you will benefit from our developer's years of experience not only as developers, but also, as having first hand knowledge of the fulfillment industry. Their experience will help you use Direct Response™ to its fullest potential and provide valuable assistance in solving fulfillment business issues as well.
Product Information
Introduction Digital Document Management Dynamic Print Order Creation Order Management Kitting Receiving Shipping Fulfillment Center Management Data Security Reporting Training & Support
