Direct Response™ is the Fulfillment First software of choice for service providers seeking best in class features, user interface, and stability. Our staff of industry experts and top level developers are dedicated to the complete software implementation, training, and support of your fulfillment business.
We know that a robust software solution is the heart of your customers' supply chain and your success in fulfillment. Direct Response™ empowers you to tackle modern fulfillment challenges, gain a strategic edge on your competition, and exceed your customers' expectations. We offer exceptional software designed as a turn-key solution, built in the cloud, and entirely SaaS (software as a service). The financial result is a cost-effective platform that will reduce your TOC (total ownership cost) on a continuing basis.
If you are ready to take a deeper dive with one of our team members or have questions, simply request a demo.
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Empower your staff.
Offer more to your customers.
Discover Direct Response™.
Explore Direct Response™ Features
Direct Response™ is engineered from the ground up specifically for fulfillment. Designed to be user friendly, integrated, and flexible, meeting the requirements for efficiency and increased workload. Discover some of the key features of Direct Response in the gallery below.
Direct Response™ provides a solid platform to ensure you're able to connect to your customers supply chain. Integrate in real-time with outside systems via the Direct Response™ API and become truly seamless with front and back end processes.
With multiple API keys, strict access control to individual methods, and multiple formats (JSON and XML) the REST based API for Direct Response™ will empower your company and extend your capabilities. Direct Response™ also includes an indepth dashboard for monitoring and configuration.
Direct Response™ also includes a platform for pushing notifications in near real-time when specific activies occur within your fulfillment operations. Unlike other software this means you can react to events with lightning efficiency!
Direct Response™ also includes extensive batching capabilities for data automation and mass manipulation, and a centralized dashboard to monitor your data automation.
Regardless if you are picking orders in real-time or waved into batches Direct Response™ can meet your needs. With restrictions, budgeting, credit lines, and complex approval processing you can simplify and automate your order processing.
A solid fulfillment business begins with mastering the warehouse. At the core of Direct Response™ lies the structure to master inventory control throughout the lifespan of your customer's item level life cycle and manage the day to day operations of your warehouse personnel.
Direct Response™ is crafted to scale and adhere to the many business rules that each of your unique customers challenge you with. Configure each account with vast control over branding, order management, user profiles, and inventory attributes.
Created under the guidance of a 3PL provider with over 35 years of industry experience, and with over 23 years of continued enhancements and feedback from other 3PL providers, Direct Response™ does fulfillment. Not as an add-on, or module, but at its core.
No two fulfillment operations are alike and nor are your customers. Direct Response™ understands that each has their own unique requirements and offers you the configurability to meet them. Including customized branding that extends to each of your customers.
Direct Response™ is a real-time system and its reporting will keep you and your customers up to date. Either through live metrics and dashboards, or through scheduled and on-demand reporting.
Todays warehouse environment is dynamic and constanly changing, Direct Response™ puts the tools you need to keep up in the palm of your hand with our specialized mobile warehouse interface. Designed for mobile devices, and streamlined for the boots on the ground, it empowers you to get more done without having the software hold you back.
Shipping services present a variety of challenges for both customer support and operations. Let Direct Response™ manage the reporting, notification, and carrier integration that your customers expect and your support staff requires.
Standard integration with all major carriers, Shipstore, as well as expanded integration with the advanced Direct Response™ API.
Give customer support staff the tools necessary to monitor and research shipping status and history.
Free customer service staff from the burden of answering shipping status questions with the use of shipping status update e-mails and reports. Custom tailor messages and delivery times based on the needs of the customer.
Automatically send timely updates to targeted recipients when and how it suits their needs.
Managing the profile of inventory items for customers has never been more complicated. The advanced business rules that a fulfillment operation is often faced with require a system that can allow a customer service employee to setup, organize, and manage these modern demands.
All the features your team needs to manage the lifespan of inventory. Start simple and grow the profile of item attributes to match the demands of ordering and reporting. These include standard item information all the way to complex user and distribution business rules.
Kits & Bills of Materials
Manage complex kit configurations and versions with confidence.
Electronically deliver and track documents as an alternative to shipping collateral.
Web to Print
Create Web to Print item profiles to trigger 3rd party print platforms to produce finished goods with our cXML feature set.
Manage the ever expanding expectation of e-commerce logistics by utilizing the built in integration of Direct Response™ and ShipStation. This integration opens the door to 70 of the most popular selling channels.
Hands free automation of order importing from outside cart systems. Eliminate costly and volatile manual procedures and processes.
Push shipping updates
Auto relay shipped order information back up to 3rd party cart systems with complete tracking data.
Open new business channels
Integration with 3rd party carts opens the doors to new partnerships with web development agencies, while eliminating the requirement of a fulfillment center to over extend investing in outside cart software.
Direct-2-Shop is the included shopping cart component inside of Direct Response™. This portion of the software was developed to empower customer support to manage and deploy a robust client facing shopping cart with extensive business rules, without the need for programming knowledge.
Push updates with ease directly from the administration area of the interface.
User Rules Display
Display item, order, and shipping information to users based on their user profile.
Branding and Customization
Control the look and feel of shopping carts using the administration interface, or take it to the next level by adding custom code with the "assets" feature.
Deliver all of the B2B features that your customers expect for placing and tracking orders. Built to manage the demands faced by fulfillment centers managing complex user pools within business supply chains.
Direct-2-Shop is already "hard wired" to the rest of the system. Item availability, order status, and business rules are all tied in real time to the rest of the software.
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Best in class support.
Commitment to innovation.
The Direct Response team is committed to being your partner in success. We take pride in our 3 part process to profile, implement, and service your account on an ongoing basis.
Evaluation - Our commitment to excellence begins with understanding your company's history, where you are in your Fulfillment journey, and what we can do to improve your workflow and customer interaction. In this phase we focus on addressing the immediate and future technical and business service needs of:
Implementation - Our support team will work continuously with your key fulfillment staff to ensure a confident rollout of Direct Response™ to your operation and your customers. Your technical, production, and support staff need to feel prepared to transition to a new fulfillment platform.
Support - We pride ourselves in providing best in class support. Our staff can assist with standard software support & troubleshooting, integration demands, and evaluating customer technical & business process requests. By nature, fulfillment is a challenging environment. Your staff should not feel alone on this adventure.
The staff of Direct Response™ is dedicated to being trusted partners to our customers. We understand that every day opens new challenges for fulfillment service providers. Our process, talent, and technology are the tools we offer to meet these challenges and empower our customers to manage their fulfillment business with confidence. We promise to deliver the tools and support that will provide advanced, secure, and user oriented solutions required for their success.
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Protect your integrity.
Who uses Direct Response™?
Our customers are businesses requiring multi-tenant software to manage the modern Fulfillment center's operational and service demands: warehouse control, order management, reporting, customer transparency, and complex B2B & B2C applications.
These businesses include:
Marketing Support Providers
Our customers routinely create long lasting service relationships utilizing our software and support . Here are just a few of the accounts that our customers support with Direct Response™.
First 90 days at no cost.
No cost on-site training.
Volume oriented pricing.
The Direct Response™ fee structure consists of a recurring monthly fee based proportionally on system usage as outlined in detail below. Direct Response™ is provided using the Software as a Service (SaaS) model so there are no costly hardware purchases or ongoing maintenance requirements for you.
Monthly Recurring Rates - based on usage
The monthly fee includes:
Unlimited number of users
Unlimited inventories (your customers)
Unlimited bin locations (within one warehouse)
Automatic access to ongoing Direct Response™ enhancements and additions
Direct Response™ e-mail support
Access to the full Direct Response™ API and event notification outbound relay API (Direct Relay)
The minimum monthly fee is $2,000.00 in the event total activity does not reach this threshold.
Per additional warehouse
Per active item revision (unique SKU)
Shipped Line Rates
Per line shipped (Under 10k)
Per line shipped (10k to 50k)
Per line shipped (50k to 100k)
Per line shipped (Over 100k)
CASS (address validation)
Per credit card processing call
Per tax rating call
Per Direct-2-Shop site (eCommerce site)
Monthly Pricing Calculator
Item revisions (unique SKUs)
Monthly Total: $2000.00
Best in-class support.
Dedicated to your success.
The people and personalities behind Direct Response™ have been assembled to back our promise of being a dedicated partner. The team is ready to implement and support your needs from technical to operational assistance, and all points in between. We don't just build best in class software, we KNOW fulfillment!
In early 1998 Andrew Constantinou set out to revolutionize the fulfillment software industry. His own frustration with existing antiquated and expensive software inspired him to bring together Joshua Moore and Edward Canterbury to design and build Direct Response™. Six months after setting forth this directive, Direct Response was launched. Delivered entirely online, it immediately became the first 3PL and fulfillment software to do so. Along with a number of other innovations pushing the current technology to the limit the Direct EDJE team continued to enhance and refine Direct Response™.
Still under the guidance of Andrew Constantinou and his decades of experience in the industry the team incorporated more features and capabilities and continued to align itself as the best of the best for all manners of fulfillment operations. Ever watchful on industry trends and facing the challenges posed by some of the most complex fulfillment operations Direct Response™ earned it's place among the most versatile and feature rich 3PL fulfillment software packages in existence.
The Direct EDJE team never relented in it's continued journey to revolutionize the fulfillment software industry. Today Direct Response™ is the only SaaS 3PL fulfillment software that is aligned directly as a fulfillment platform, enabling the heart of fulfillment operations to beat strong within supply chains around the world.
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Direct EDJE, LLC. - 1998 to 2020 - "Delivering the Future, Today."